Background
MyG is one of South India’s fastest-growing mobile and electronics retail chains, operating 150+ stores under the MyG and MyG Future brands. With a young, dynamic workforce spread across corporate offices, backend operations, and retail outlets, MyG needed a communication and collaboration platform as agile as its business model.
Previously reliant on Zimbra, MyG faced mounting operational inefficiencies due to outdated systems, poor mobile compatibility, and limited scalability. To keep pace with its rapid expansion and tech-savvy workforce, MyG engaged TechBrein, a Google Cloud Partner, to transform its workplace with Google Workspace.
Key Challenges
MyG’s legacy Zimbra environment could no longer support the demands of its modern, mobile-first workforce. The lack of real-time collaboration, weak IT governance, and unreliable communication significantly impacted internal operations, sales, and customer service.
- Missed transactional and OTP emails disrupted sales and finance workflows
- Inbox flooding due to high volumes of spam and phishing
- Outdated and unintuitive interface reduced employee productivity
- No centralized admin access or endpoint governance
- Mobile access was unreliable for field staff and store managers
- No built-in real-time collaboration tools for documents or meetings
- Expensive, resource-heavy server maintenance
- Inadequate backup, recovery, and business continuity capabilities
- Poor calendar, file sharing, and onboarding experience
- Vulnerable to security threats with no enterprise-grade protections
Strategic Requirements
To overcome these challenges, MyG required a solution that was:
- Mobile-first for their predominantly under-30, distributed workforce
- Unified and cloud-native, eliminating dependency on local servers
- Scalable to support future growth across corporate and frontline teams
- Secure by design, with centralized policies and enterprise-grade DLP
- Collaborative, enabling real-time communication and content creation
- Easy to adopt, with minimal learning curve and high user familiarity
Solution Highlights
TechBrein proposed Google Workspace as the ideal platform to meet MyG’s evolving needs. As a trusted Google Cloud Partner, TechBrein leveraged deep expertise in retail transformation to deliver a custom-fit solution combining Google’s intuitive tools with advanced security and administrative control.
Google Workspace Benefits
- All-in-one suite: Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and Chat
- Superior mobile experience across Android and iOS
- Enterprise-grade security: DLP, MDM, endpoint enforcement, audit logging
- Unified Admin Console for centralized user, policy, and device management
- Google Gemini-powered AI tools for smart replies, summaries, and productivity assistance
- Real-time collaboration across teams and locations
- Tailored licensing strategy mixing Enterprise and Frontline SKUs to optimize cost
TechBrein’s Implementation Approach
TechBrein executed the project with precision and scalability in mind, ensuring zero disruption during the transition.
Execution Steps
Strategic Planning: Mapped roles, access levels, and compliance needs across 1000+ users
Seamless Migration: Migrated 20+ years of emails and Drive content with zero data loss or downtime
Admin Enablement: Conducted hands-on sessions for MyG’s IT team on security, troubleshooting, and Workspace features
Policy Enforcement: Enabled MDM, DLP, device wipe, and endpoint controls
Ongoing Support: Delivered post-migration support to ensure smooth adoption and stability
Event Enablement: Powered MyG’s Onam celebration via Google Meet, connecting the Chairman with hundreds of employees virtually
Business Impact
The transformation from Zimbra to Google Workspace resulted in significant operational gains, user satisfaction, and cost savings.
- 100% improvement in email deliverability
- 95%+ reduction in spam and phishing incidents
- 35–40% boost in productivity through real-time collaboration
- 50% faster onboarding due to intuitive, familiar tools
- Unified mobile access for retail and corporate staff
- Complete IT visibility and governance via centralized admin control
- 0% infrastructure maintenance after decommissioning on-premise systems
- 1000+ users onboarded seamlessly
- Reduced IT workload with automated controls
- Higher employee satisfaction with easy tools
- Scalable for future business growth
Testimonial
“Google Workspace has completely transformed MyG’s digital operations. Previously, we faced frequent issues—OTP emails weren’t getting delivered, spam was overwhelming, and our team struggled with a clunky interface.
TechBrein made the migration seamless—even while moving over 20 years of data for nearly 1000 users, there was zero disruption. Their planning, support, and training ensured we didn’t miss a single email. Today, our workforce is more connected, secure, and productive than ever.”
— Afsal, IT Head, MyG
Conclusion: A Future-Ready Retail Ecosystem
MyG’s successful adoption of Google Workspace, driven by TechBrein’s retail-focused execution, has laid a robust foundation for continued growth, operational agility, and customer-centric service. With a secure, collaborative, and mobile-enabled platform in place, MyG is now empowered to lead the next wave of retail innovation.
Brought to You By
TechBrein – Google Cloud Partner | Cloud Consulting | Modern Workplace Solutions
Google Workspace – Smart, Secure & Scalable Collaboration